The Success Zone

9. Pride over humility The ‘proud professional’ might experience an angry student swearing at them. The mind state of this persona interprets the misbehavior as a personal attack, and responds strongly from the Red Zone.  Often, this sort of teacher will seek punishment and retribution applied from middle or senior school leadership. In other words, [...]

Image by kodama (home) via Flickr 2. Investing your emotional budget in misbehaviour Take a moment to reflect on how we tend to respond to behaviour in general. As parents and as teachers, the generality is to respond to unwanted behaviour with significant emotional energy (for example, yelling, strong facial emotions and aggressive body language), [...]

Image by World Economic Forum via Flickr Gordon Brown, Britain’s Prime Minister, has been portrayed as angry, abusive and prone to flying into fits of rage. In a new book by Andrew Rawnsley -  “The End of the Party’’  - a number of incidents have been documented where the Prime Minister’s inability to manage down his [...]

As an entrepreneur, small or medium sized business owner, have you ever stopped to consider the lifetime value of a client? In simple terms, the this is: time spent (say in months) with you as a client  X how much is spent with you (per month) A hairdresser friend of mine knows that on average, [...]