The Success Zone

So you think you are a great listener? Test yourself against these five traits and see how well you do. Give yourself a rating from 1 to 5 on each trait (1 is rarely or poorly expressed, 5 is habitually and permanently a part of the way you listen). 1. Quiet mind listening Great listeners [...]

4. Playing the approval game – being best buddies with the students A common pitfall of the young and the new to teaching is to play the approval game. The behaviour that emerges with this need for approval is often over-friendliness to the students, wanting to appear to be ‘one of them’. The mistaken strategy [...]

This is the third in a series of 10 posts on common behaviour management mistakes. If you can’t wait for all ten, and you want this as a single article, add your email address and name to the box at the right and I’ll shoot you through a full copy. 3. “I am the expert… [...]

There are three types of respect, each underpinnning a different form of society.

Image via Wikipedia I am at the world conference for the Alliance of International Education in Melbourne, a gathering of some of the sharpest and most engaging minds in international education. Yet even here, I’ve heard the call to action: “we need to teach our students more respect”. Think about this for a moment… when [...]

As an entrepreneur, small or medium sized business owner, have you ever stopped to consider the lifetime value of a client? In simple terms, the this is: time spent (say in months) with you as a client  X how much is spent with you (per month) A hairdresser friend of mine knows that on average, [...]